Refund policy
You are eligible for a return, full refund, exchange or replacement if you have received the incorrect item, it arrives damaged or has a manufacturing defect.
Our policy lasts 30 days, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since the receipt of your item, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@fisherazade.com. You will have to provide us with a description of the issue, a photo or video of the item, and the SKU.
Please do not send your purchase back to the manufacturer. We will provide a return shipping address to you after your return request is reviewed and approved.
You can always contact us for any return question at support@fisherazade.com.
Change or cancel an order
If you want to change or cancel your order, please email us as soon as possible at support@fisherazade.com. We may be able to change or cancel your order shortly after you have placed it. Once the packaging and shipping process has started, it can no longer be changed or canceled. We'll do our best to accommodate your request, but can't make any promises.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds (if applicable)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@fisherazade.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@fisherazade.com. In some cases we may ask you to return the item. If so, we will provide you with the return address in an email.
Apparel
All our clothing is printed on demand. We do not keep stock on hand. Therefore, we are unable to offer refunds or exchanges on any items unless they are faulty or delivered damaged. If the item is deemed to be faulty you must contact us within 30 days of delivery to inform us of the fault and depending on the product, you will be instructed what to do next.
To start a return, you can contact us at support@fisherazade.com. You will have to provide us with a description of the issue, a photo or video of the item, and the SKU.
Please do not send your purchase back to the manufacturer. We will provide a return shipping address to you after your return request is reviewed and approved.
Change or cancel an order:
You’re free to cancel an order anytime before items have been created. If a cancelation is requested after an item has been made, money and time have already been invested. At this point, it’s unlikely that a cancelation is possible.
Acceptable returns, exchanges and refund requests:
Packages lost in transit – the claims must be submitted within 30 days after the estimated delivery date.
Misprinted/damaged/defective items – items must be submitted within 30 days after the product has been received.
Wrong size items – the size tag on the product does not match the order.
Unacceptable returns, exchanges and refund requests:
Wrong shipping address – we do not refund/exchanges/re-ship for the order if the shipping address is incorrect.
The size doesn’t fit – we do not refund/exchange/accept returns if the size doesn’t fit. You need to check the size chart carefully before placing an order.
Change of mind - no returns or refunds are accepted on orders where customers “change their mind” after the item has already been approved and sent to production. "Change of mind" includes, but not limited to:
- Customer prefers another sizing
- Customer ordered the wrong color or design