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Refund policy

You are eligible for a return, full refund, exchange or replacement if you have received the incorrect item, it arrives damaged or has a manufacturing defect.

Our policy lasts 30 days, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since the receipt of your item, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@fisherazade.com. You will have to provide us with a description of the issue, a photo or video of the item, and the SKU.

Please do not send your purchase back to the manufacturer. We will provide a return shipping address to you after your return request is reviewed and approved.

You can always contact us for any return question at support@fisherazade.com.

Change or cancel an order

If you want to change or cancel your order, please email us as soon as possible at ​support@fisherazade.com​. We may be able to change or cancel your order shortly after you have placed it. Once the packaging and shipping process has started, it can no longer be changed or canceled. We'll do our best to accommodate your request, but can't make any promises.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds (if applicable)

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@fisherazade.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@fisherazade.com. In some cases we may ask you to return the item. If so, we will provide you with the return address in an email.